Apple Seeking More Info From iPhone 3.1 Users Reporting Poor Battery Life

From MacRumors:The iPhone Blog reports that Apple is taking steps to investigate numerous reports of reduced battery life from iPhone OS 3.1 users. The company’s AppleCare division has reportedly begun contacting users complaining about the problem in its support forums, asking users a series of 11 questions about their battery life issues.

An undisclosed number of users who have posted on Apple’s discussion boards about poor battery life following the iPhone 3.1 software update are being contacted by AppleCare helpdesk with a hefty list of 11 follow-up questions. These questions focus primarily on the usual battery culprits, email (especially push), WiFi and Bluetooth, and App Store apps. Number 10, asking “When you notice a power drop, does it seem to be a legitimate power drop, or rather an issue with the battery icon indicator”, is certainly interesting.

I think the lesson that Apple can take away from the past two years of rushed software is that it’s way more beneficial to them to keep the software in testing an extra two weeks rather than rush a launch and risk the unforeseen problems. Obviously there will always be problems with software but at the same time, the lack of testing undermines Apple’s reputation as a company that provides pretty well-calculated products.

  1. zackshapiro posted this